Frequently Asked Questions

Most of our herbal teas are suitable for vegans and vegetarians. Our capsules may contain gelatin - please check individual product pages for specific ingredient information. We clearly list all ingredients for complete transparency.

Store all products in a cool, dry place away from direct sunlight. Keep teas in their original packaging or an airtight container. Capsules should be kept in their original bottles with the lid tightly closed. Proper storage helps maintain potency and freshness.

While our products are generally safe, we recommend consulting with a healthcare provider before combining multiple supplements or if you have existing medical conditions. Each product page includes specific usage guidance and warnings.

Herbal teas are best consumed within 12-18 months of opening when stored properly. Capsules typically maintain their potency for 2 years from manufacture date. Always check the expiration date on packaging and follow storage instructions.

Yes! We offer free shipping on all orders within the United Kingdom. International shipping rates vary by destination and are clearly displayed at checkout. See our Shipping page for full details on delivery times and costs.

UK orders typically arrive within 2-3 business days. EU orders take 7-8 business days, and worldwide shipping takes 10-15 business days. All orders include full tracking information sent to your email.

Orders can be modified or cancelled within 2 hours of placement. After this time, orders are processed for shipping. Contact us immediately at support@merivida.com if you need to make changes.

We accept all major credit cards, PayPal, and bank transfers through our secure checkout system. All transactions are protected with industry-standard encryption for your security.

Our products are made from natural herbal ingredients, but individual reactions can vary. Always start with the recommended dosage and discontinue use if you experience any adverse effects. Consult a healthcare provider if you have concerns.

Our products are not recommended for pregnant or lactating women. Always consult your doctor or midwife before taking any herbal supplements during pregnancy or while breastfeeding.

Herbal supplements can interact with medications. We specifically note that our products are not recommended for those taking antidepressants or with certain health conditions. Always consult your healthcare provider before starting any supplement regimen.

Yes, we maintain high quality standards for all our products. Each product includes complete ingredient lists and usage instructions. We follow good manufacturing practices and provide clear warnings where appropriate.

We offer a 30-day return policy for unopened products in original condition. Due to the nature of consumable products, we cannot accept returns of opened items unless there is a quality issue. Contact us for specific return instructions.

You can reach us at support@merivida.com or use our contact form. We typically respond within 24 hours during business days. For urgent shipping questions, email us directly with your order number.

We may offer bulk pricing for large orders. Contact us at support@merivida.com with details about your requirements, and we'll provide a custom quote based on quantity and shipping destination.

Customer satisfaction is important to us. Contact us within 30 days of purchase if you're not satisfied with your unopened products, and we'll work with you to find a solution, which may include a refund or exchange.